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support

We can fix things in the app. Cancellations and refunds belong to Apple, and what to take belongs to your clinician. Everything else, write in.

write in

support@chibbi.studio
We cannot find your account from an email address alone, so this is the one that matters most.
Settings, General, About.
Screenshots help. Attach them in your mail app once it opens.

This fills out an email to support@chibbi.studio and hands it to your mail app. Nothing is sent until you press send there.

fix it yourself,
in the app

All of these are in the app already, and are faster than waiting on a reply.

Cancel Peplii PRO

In your Apple account settings, under Subscriptions, the same as any other App Store subscription. Cancelling stops the renewal and you keep PRO until the period you already paid for runs out.

We can't cancel it for you. Apple owns that switch, not us.

A purchase did not arrive

Open Peplii PRO from your profile and tap Restore Purchase. That re-checks your receipt with Apple and re-applies anything you have already paid for.

If it is still missing after a restore, email us and say what you bought and roughly when. Refunds are handled by Apple, through Report a Problem on the receipt.

Delete my account and everything in it

From inside the app, in Account & profile. It is permanent and immediate: your dose logs, avatar, items and posts go with it.

If you own a clan, deleting your account deletes that clan for everyone in it. Hand ownership over first if the clan should outlive you leaving.

Report or block someone

Press and hold their name, avatar or post and pick Report or Block. Blocking hides you from them and them from you, everywhere: the feed, clans and the leaderboard.

You can see and undo your blocks in Privacy settings. If someone is doing something that needs a person to look at it, email us and name them.

Stop sharing what I am taking

Switch off "show my protocol on my profile" in Privacy settings. Nobody can open your stack from your profile or from a clan after that.

Dose amounts, vial strength, units, doses remaining and cycle settings are never shared with anyone, in any setting.

My streak is wrong

A day counts as done when everything scheduled for it is either logged or marked skipped. A day with nothing scheduled is a rest day and never breaks a streak.

If a dose was logged at the wrong time, edit its time rather than deleting it. If it still looks wrong, send us the date and we will look at what the server recorded.

data and legal

Your data. What is collected and what is not is set out in the privacy policy. For a copy of your record, export it yourself from inside the app as CSV or PDF. For anything else, email us.

Terms. The terms and conditions cover the account, subscriptions and acceptable use.

Not medical advice. We can help with the app. We cannot help with a protocol. That is a conversation for a qualified clinician.

18 and over. Peplii is for adults, and support is no exception.